Shipping Policy

Shipping Policy

Welcome to Personalised Perfection Co! We are committed to providing our customers with the best shipping options available. Please read our shipping policy carefully to understand our practices.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Domestic Shipping (Australia)

  • Standard Shipping: 5-7 business days – AUD $5.00
  • Expedited Shipping: 2-3 business days – AUD $15.00
  • Overnight Shipping: 1-2 business days – AUD $25.00

Please note: Delivery delays can occasionally occur.

Shipping Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Personalised Perfection Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Personalised Perfection Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Australia. 

Returns Policy

Our [Return & Refund Policy](link to your return policy page) provides detailed information about options and procedures for returning your order.

Contact Us

If you have any questions regarding our shipping policy, please contact us:

Thank you for shopping with Personalised Perfection Co.!